Cancellation

In effect since August 20, 2026.

Cancelling is quick and does not require talking to anyone. This page explains how to do it and what happens afterwards.

How to cancel

1. Sign in to your account at upar.io.
2. Click your name, at the top of the page.
3. Open the My plan tab.
4. Scroll to the bottom and click Cancel subscription.
5. Confirm by typing the word asked for on the screen.

That is it. There is no phone call, no retention form and no penalty.

What happens afterwards

• Your access continues until the end of the period already paid for. If you cancelled on the 5th and the cycle runs until the 28th, you keep using it normally until the 28th.
• There is no new charge after that.
• Your account keeps existing. You can come back whenever you want, with the same email.
• The clips you already downloaded are yours and stay yours.

I cancelled in the first month. Will I pay the R$ 197?

No. If you cancel before renewal, the R$ 197 charge does not happen: only the first month stands, and access continues until the end of it.

Refund

In the first 7 days of your first subscription, you have the right to your money back in full, under the Brazilian Consumer Protection Code. Write to contato@upar.io from your registered email and we refund through the same payment method.

After that deadline, cancelling stops future charges, but the month in progress is not refunded, since the service stays available until the end of it.

Deleting the account for good

Cancelling the subscription does not delete your account. If you want all your data to be removed, ask at contato@upar.io. We do that within 15 days and confirm by email.

Something went wrong?

If the cancel button did not work or you got a charge you should not have, write to contato@upar.io with the account email. We sort it out and, if you were charged when you should not have been, we refund it.